Since its launch, J&V Services has enjoyed a reputation among leasing companies and insurers for investigating engine damage and other powertrain damage. With this type of service, an assessment is first made of the relevant data, separate from examining the damage itself. Afterwards, the vehicle is visually examined following a systematic, step-by-step plan. When the damage has been determined and the step-by-step plan is complete, we prepare for the continued investigation. Other parties will be contacted if their involvement is relevant. In the next step, disassembly will take place in our presence to guarantee cross verification of the results. After disassembly, a conclusion can be made: how the damage occurred, who might be liable or whether it concerns a construction fault.
On-site investigation, infrastructure, engine problems, turbos, gearboxes, clutches and the like: for this we set up a separate internal department with the task of determining the cause of the technical damage as well as any liability.
We should also note that the technical knowledge of the investigating loss assessor is the most important factor in an investigative case, and that it is fundamentally important that there is good cooperation between the loss assessment office and the manufacturer of the specific brand. Years of experience in such matters means that J&V Services can expect a flexible attitude on the part of the manufacturer of the relevant brand, facilitating the prompt release of the needed information. If participation is necessary, this goes smoothly and we are able to set up an adversarial loss assessment in a very short period of time.
A final report will be drawn up with which you as client, insurer or leasing company can finalise your case file and damage claim.