FAQ

You can hire us directly for a number of possible loss assessment services that you can find under our “services” tab. Fill in our contact form or contact our services by phone.

We will contact you directly to schedule an appointment for loss adjustment . You may also contact us yourself using our contact form.

For an update on the status of your claim, please contact us using the contact form. We will update you on its status as quickly as possible.

We are only charged with estimating the damage to your vehicle. After our case file has been completed, we will submit it directly to our client. When we have completed our work, you can inquire directly with your broker or insurer concerning possible payment.

This additional information can be sent to us via our contact form.

We will contact you directly or you may contact us at 03/489.12.16 for an appointment.

Please contact us by phone at 03/489.12.16 for an appointment.

We will certainly try to contact you again or you may contact us by phone at 03/489.12.16 for an appointment.

Our loss adjuster will visit the appointed place at the agreed time.

We prefer to carry out the loss assessment at the garage of your choice. A claim settlement can then be agreed directly with your garage. If the appointment cannot take place at your chosen garage or you do not use the services of a garage, a different location will be agreed with you.

As soon as your vehicle has been seen at your garage, our loss adjuster has several options: repair, declaring it a borderline case or declaring it a total loss. Your case file will be further processed at our office.

As soon as your vehicle has been seen at your home, our loss adjuster has several options: repair, declaring it a borderline case or declaring it a total loss. Your case file will be further processed at our office. If required, we will discuss further with your garage or with you.

We will send the claim settlement proposal to your chosen garage. If applicable, we can send the claim settlement proposal to you.

After the loss adjustment, you as owner decide whether your vehicle will be repaired. You can instruct your garage to handle this.

We are only charged with estimating the damage to your vehicle. After our case file has been completed, we will submit this directly to our client. When we have completed our work, you can inquire directly with your broker or insurer concerning possible payment.

If the costs to repair your vehicle are too high in relation to the value of the vehicle before an accident, or if you have previous damage that overlaps with the current claim, you can receive a proposal from us on a flat-rate basis. This proposal contains a maximum calculated compensation without going into detail.

When the damage to your vehicle might result in a total economic loss, we will ask for trial bids for a period of 7 days. After this period, our loss adjuster will decide whether or not your vehicle is a total economic loss.

Your vehicle is best stored at your chosen garage, so that buyers can view the vehicle. If a technical inspection is indicated for damage that jeopardises the safety of your vehicle, your vehicle may no longer be used in traffic.

Trial bid periods have a standard duration of 7 days. The bids from the closed circuit are available to us the following day.

We will ask buyers via a closed circuit to place a value on your accident that will be communicated to you. If you have a comprehensive cover policy for the assumed value, your insurer will reimburse you on the basis of the contractual value.

If your vehicle has been declared a total technical loss, in principle your vehicle may never be repaired. Special buyers are asked to make quotes to recycle your vehicle.

We will request bids via a closed circuit of buyers. They are given a period of 7 days to issue bids. We will inform you afterwards of the highest bid or, depending on your insurer, you will have the option to waive the scrap value.

The transition period is the period required to purchase a similar vehicle. You will receive additional compensation from your insurer for this.

Your vehicle is best stored at your chosen garage, so that buyers can view the vehicle. If a technical inspection is indicated for damage that jeopardises the safety of your vehicle, your vehicle may no longer be used in traffic.

Bid periods have a standard duration of 7 days. The bids from the closed circuit are available to us the following day.

As owner, you are free to decide whether to sell your vehicle’s scrap to the buyer. We will inform you of the highest bid. However, if you wish to proceed with the sale, the maximum period of validity for the bid must be respected.

You will receive the power of attorney for surrendering your vehicle if your claim meets certain criteria and your insurer provides this service. This concerns a possible service on the part of your insurer to compensate you faster. In this way, you are not responsible for selling the scrap vehicle yourself.

We are only charged with estimating the damage to your vehicle. After our case file has been completed, we will submit it directly to our client. When we have completed our work, you can inquire directly with your broker or insurer concerning possible payment.

Feel free to contact us directly, or if you have a legal assistance policy, you can have us appointed through your insurer/broker. We have years of expertise and the passion to defend your interests before the initially appointed loss adjuster.

We will negotiate with the first loss adjuster and will contact you regularly so that we can defend your wishes as requested. If applicable, we will also report all our correspondence to your broker and insurer.

You can contact us for an appraisal in the context of a comprehensive cover policy. To learn the cost and to make an appointment, you are kindly asked to complete our contact form.

You can contact us for an appraisal in the context of a fleet policy. To learn the cost and to make an appointment, you are kindly asked to complete our contact form.

To receive a cost estimate for an appraisal, you are kindly asked to complete our contact form.

You can contact us for an appraisal of your classic car. Our office is well-known for such appraisals and we are also a member of the classic car committee of the Institute of Car Loss Adjusters (IAE/IEA)

We can schedule an appointment for the appraisal of one or more vehicles at the location of your choice.

To receive a cost estimate for an appraisal, you are kindly asked to fill in our contact form.

Feel free to contact us directly, or if you have a legal assistance policy, you can have us appointed through your insurer/broker. We have years of expertise as well as the passion to defend your interests and provide a solution appropriate to your case.

Feel free to contact us directly, or if you have a legal assistance policy, you can have us appointed through your insurer/broker. We have many years of expertise as well as the passion to defend your interests and provide a solution appropriate to your case.

We always recommend that you first discuss your complaints with your bodywork repair shop. It may we willing to address the issue directly. If it does not respond to your complaints, you can have us appointed. If we carried out the initial loss adjustment, your insurer can give us an additional assignment. If we did not carry out the initial loss adjustment or if there was no loss adjustment performed before repair, you can hire us directly, or if you have a legal assistance policy, you can have us appointed by your insurer/broker.

Thanks to our many years of expertise in the vehicle and classic car market, we are the right organisation to assist you in the purchase of a vehicle/classic car. Fill in our contact form and we will contact you to discuss the matter.